Returns Policy

Last Updated: 8 July 2026

At The Art List, every order is carefully prepared and packaged to ensure it arrives in perfect condition. We want you to be delighted with your purchase, but if something isn’t right, we’re here to help.

Damaged or Incorrect Items

If your order arrives damaged, defective or you have received the wrong item, please contact us within 14 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and its packaging

Once we’ve reviewed your claim, we will arrange a replacement or refund where appropriate at no additional cost.

Standard Returns

If you change your mind, you may return eligible items within 14 days of receiving your order.

Returned items must be:

  • Unused and in their original condition

  • Returned in their original packaging where possible

  • Suitable for resale

Unless the item is faulty or incorrect, the customer is responsible for return postage costs.

Refunds will be processed to the original payment method once the returned item has been received and inspected.

Original Artwork

Original artworks are unique, one-of-a-kind pieces. They may be returned under the standard 14-day returns period provided they are returned in the same condition in which they were supplied. Any damage resulting from handling after delivery may affect your refund.

Fine Art Prints & Canvases

As our prints and canvases are produced to order, they are personalised products and cannot normally be returned simply because you have changed your mind.

However, if your print or canvas arrives damaged, faulty or incorrect, we will gladly replace or refund it.

ACEO Cards

Original ACEO artist cards may be returned within 14 days if they are in their original condition. Limited edition and signed cards must be returned undamaged and in their protective packaging.

Digital Downloads

Due to the nature of digital products, digital downloads cannot be refunded once the files have been downloaded or accessed, except where required by UK consumer law.

Packaging

Please package returned items securely. We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

Refund Times

Once your return has been received and approved, refunds are normally processed within 5–10 working days.

Contact Us

If you need assistance with a return, please contact us before sending anything back. We’ll guide you through the process and do everything we can to resolve the issue quickly.